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  • If I could give this rating 0 stars I certainly would. I purchased a 2006 Lexus IS from their Henderson location on July 8, 2014. I also purchased an extended warranty for $2,100. A couple weeks later it was determined that the timing cover had a leak as well as the radiator. After getting a quote on how much it was going to be to repair, it was going to be roughly $2,600. I submitted a claim to the warranty company, and upon sending an inspector to inspect the damage they said that this is pre-existing damage, and that the dealer who sold you the car is responsible for fixing it. After I took the car back to the dealership on multiple occasions, first, a mechanic at the Warm Springs location denied that there was any leaking, then after multiple trips to the shop they finally 'found the leak' but then tried telling me that the leaks were not pre-existing and that the warranty company should fix it. I ended up having to come out of my own pocket for this repair expense which was something the dealership should have fixed before they sold me the car. Oh, and I forgot to mention I paid for the car with 100% cash and they barely came down on the price of the car. I'll look elsewhere before I buy my next car. Have a magnificent day, everyone.
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