Unfortunately I have not had much need to service my cars other than the occassional oil change. Carl's Car Care is in a plaza with about 6 other repair shops, so the competition is high. I had been taking my car to another place in the plaza. I've had nothing but pleasurable experiences with carl's car care. The first time after an oil change, I noticed a leak. I called Carl and he told me to bring the car in. They looked at it fairly quickly and said that oil had dripped onto an arm and that was dripping onto the ground. They wiped the area clean and sent me on my way. I was pleased that they could get in my right away and that there wasn't anything else wrong.
Another time I had needed a transmission service and the cost was much less than expected. Since it was smaller engine and easier to change and also Carl told me that since I am a customer now, any coupons he has, he applies automatically.