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| - My debit card was charged $200 for a $13 total!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This past weekend my husband and I spent our anniversary in the Excalibur Hotel in Las Vegas. Upon leaving on Sunday morning 6/31/13 at approximately 8am, my husband stopped at the Starbucks inside the Excalibur Hotel and Casino to get us breakfast. The bill was a little over $13.00. He paid with our debit card and left. We checked out, went to the gas station to get gas to make it back home (Corona, CA) and it was declined. We pulled up our account on our phone and saw that we were charged $200.34. Which left us with NOTHING in our account.
We went back to the hotel and explained the situation. The woman helping us had no name tag on, so I couldn't tell you her name. She called the manager, Katie ... who was working in the Luxor hotel, and we waited as she made her way over. Katie was very helpful and tried to look into it but was unable to get very far. She gave us the $13 back and her call phone number. Our bank was closed and we were unable to get money to get home. We finally had to be wired money from family to make it back home safely.
We are parents of 3 young girls. This was supposed to be an enjoyable weekend with my husband celebrating our marriage, but our trip to Starbucks (and we are VERY loyal customers) made the end of my vacation horrendous. Someone's mistake OR purposeful act caused us to nearly be stranded without a dime to our name. and we did not have a dime to our name for 24 hours.
I was able to call my bank this morning and get my money back. We bank with Arrowhead Credit Union.
They explained to us that this was NOT a bank error, but a Starbucks employee error. As I am understanding that it is human to error, I felt as if there was something more that could have been done for us. We spend money weekly to your company, and I was given $13 and a "sorry, we can't do anything." Unfortunately "I'm sorry" didn't help us return home, in the least.
ABSOLUTELY TERRIBLE ending to a vacation. We will not return
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