I had hopes things would turn around. We've been coming for awhile and the last 2 times we were not happy. We always go as a walk-in BUT we call first to make sure there's time. In my opinion if you can't accommodate someone as a walk-in suggest making an appointment. He is usually waiting for 4 hours, at least, before he is groomed. This last time they told us he would be ready at 2:30 when we got there he was barely getting started. My husband had another appointment and I didn't get out if work until 5:30, they called me close to 4, left a message. I had to leave work early to pick him up, when I got there they apologized and said they were going to wait until I got out of work. That would have been useful info in the message they left. He had been cut a few times before and this time his booty/tail area seems a little raw and he keeps gnawing on his paws.
I gave an extra star because the hair cuts always look good if you ignore all the other negatives.
We will be looking for another groomer, I don't like my dog to wait in a crate all day long.