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| - Bed bugs! No joke! Sorry for the grammar/spelling I am doing this on my phone. First we arrive and the GPS took us to the hotel entrance where we used the valet with no issue. We get in line for the check-in, took about 10 minutes, great! Pulled the $20 sandwich trick, dude knew what we were doing, awesome. We go up to our room and there is a manager lady inspecting the room. She saw a small tear in the lamp shade and said she was going to replace it. She left the room. In the meanwhile we pulled back the sheets to find both beds had torn sheets and both had big stains, but they were clean. We go into the bathroom to find that the ceiling is leaking above the shower head. It was a huge bubble and was dripping pretty fast into our tub. I called the front desk and they told me to sit tight engineering will be there in 45 minutes. I requested a new room and they asked that I stay until engineering gets there. Engineering shows up and so does the manager lady. Engineering says yup, you guys may want to get a new room. Manager lady got a bellhop to bring us keys to our new room after another 30 min wait. So we move rooms, tired and cranky but they took care of it. We get to our new room and it looks great. Until my nephew went to look out the window and found 3 used Q tips laying on the floor where he was standing. I was grossed out as was my wife and nephew. I went to the hallway to tell the house keeper who could not understand me or the things I was saying. I got frustrated and went back to my room to call the manager. They were sending housekeeping and the housekeeping manager. In the meantime my wife stepped on a staple and we found 4 more thick gauge staples around the room. Housekeeping arrives picks up the Q tips and says sorry. They leave. Still a little grossed out. By this time it's been 2 hours since check-in so the wife and nephew went to bed and I went to gamble. It took me a bit to find the casino floor as the signs were not clear, but I finally found it. It was way to cramped so I never even sat down and headed to the Rio. When I came back it was much later and I decided to sit down to enjoy some blackjack. Table was nice, dealer was nice, rules were the norm and they only had $10 tables. The other players were pretty unsavory characters. There was definitely some gang affiliations going on with-in that casino and not just one. So I retire for the evening to my room and went to sleep. It was quiet and a decent bed. I woke up the next morning and went to take a shower. The tub was filling much faster than the drain could keep up which grosses me and my wife out. So I finished and told my wife, she didn't want to shower in there. As I am getting dressed my wife is out of the bed and says eew a bug on our sheet. She goes to flick it off and I said wait. And I got down and looked at it and said "do you know what that is?" She says no, it's not a bed bug is it? Now I have only heard of these but have never seen one, thanks to the power of Google I Google'd it. Sure enough it was a dead bed bug! I was irate! I called the front desk and demanded to speak with a manager immediately! They connect me to a supervisor who I told I found a bed bug and I wanted to cancel my room for the night and wanted a full refund for both nights! He offered me a refund for the next night but wouldn't give me one for the previous until there is an investigation of the bed bug which could take 10 days. He then Sent security to the room to start the investigation with written complaints and pictures of the bed bug. When we went to check out I found the supervisor and asked him if he had see the pictures, he said yes. I said is it what I thought it was, he said he was legally not allowed to say and I could find my answer if I Google'd it. I said I want my money back for last night now. Again he said he couldn't. I said what if I stood here in your lobby and started showing people the picture? He said he would have the police escort me off the property. So I left peacefully and went to the mgm grand for the next night. This was just a terrible experience and will never go back. It's been 13 days and still no refund. I will try to add a photo!
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