Wow! I'm seeing some bad reviews and am very surprised. I have found that every visit with Dr. Racette and his team has been exceptional. I personally saw Kelli Anderson for extreme hair loss. I now have a full head of hair because of her care. I then took my son to her who had severe acne. We tried one course of treatment that didn't work, so we tried another and presto! The medication was expensive for me, so she was able to tell me of another place to try and it was ridiculously low (cheapest I found was $190, she found it for $10, no kidding.) So, then I took my mother-in-law to have a mole removed. That visit I saw Dr. Racette. My mother-in-law is terminally ill and is very slow moving, she doesn't see well or hear well. He was incredibly patient with her. She has a lump on her face (don't know what it's called) that he offered to remove also. She didn't want to at the time. She has since changed her mind and has an appt coming up next week. If you've had a bad experience I encourage you to try again, must have been an off day. I feel that they are extremely knowledgable and caring. I do highly recommend them!!!! Of course, if you've had 4 bad experiences, not so much.