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  • can i leave 0 stars?? Leased Explorer in 2014 from local dealership (Felix Sabates Ford, fka Performance Ford, in Charlotte NC). At end of lease, in Spring 2016, bought car. In April 2015, Ford published a Service Bulletin (TSB 15-0056) alerting Ford Service Centers about "a [Power Transfer Unit] PTU vent hose which is missing or disconnected." Local dealership (Felix Sabates Ford, fka Performance Ford, in Charlotte NC), despite having serviced the vehicle 3 times since the SB was published, apparently did not check the issue or alert me to the issue. Not until I had the oil changed at another shop, shortly after my mileage exceeded the warranty limit, did I learn of the issue. When I contacted the dealer, service manager (sic) Joe Holland told me that (1) they were not obligated to act upon the SB (then why even publish it?) and (2) I never complained about the issue (how was I to know the transfer case vent tube was missing??). The dealership refuses to fix the problem. After 30 years of buying, driving, and promoting Fords, I'm done because of this.
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