We went to see Pete's Dragon today. As far as the movie itself goes, it was great. The sound is great as well as the picture. The rest of the experience, however, was not good. Our seats, trays, and armrests were sticky and dirty. The cupholders still had trash stuffed in them. The armrests are worn out and showing the inside cushioning which is very uncomfortable. We got there hungry so we (myself, husband and 2 kids) ordered food. It took a long time to get it, and it was cold when it finally arrived. My husband specifically asked for sauce on the side for his tots and it came with sauce on it anyway. I ordered the nachos and they were cold and soggy. Even my Coke was not good. My kids got the macaroni and cheese and it was cold and congealed. My husband and I went to a movie a week ago and ordered the pretzels and cheese, and the cheese was cold and congealed (gross).
We love that we can come and have our seats reserved, but lately it hasn't been a great experience. This is not the first time the food and service has been bad but this time compelled me to finally write a review in hopes of getting this venue back to its glory days when it first opened and was soooooo nice. In the meantime we will be looking elsewhere for our movies.