Very disappointing experience. My family visited the Tempe location on Wednesday June, 10 2105. We arrived about 7:00 pm. The place wasn't busy and there was no line. After spending $52.00 on a dinner for 5, the wait to get the food was long. On top of it, the order was wrong. Why write what we order on the bag if the people making the food don't read it. It wasn't a complicated order.
The food was subpar at best. Seriously, for the money we spent it sucked. My predictions is you will out price your customer base with the service and quality of food you serve. You have numerous people working, yet nobody managing how the production is completed. From the lack of attention to detail (Wrong order) to the lack of sense of urgency (length of time to get the food) your company is not worth my time or money. I expect this from McDonald's or another fast food restaurant but not when I drop some serious coin on food.
I'm taking my business elsewhere Portillo's.