I was unable to get past the woman who answered the phone who knew it all. I was told specifically by the insurance company information but Karen continued to speak over me and not allow me to finish my sentence. She evidently transferred me to someone I don't know who because I hung up and will now take my business elsewhere and have my Chrysler 300 repaired at another body shop. I have had work done at this body shop in the past and I obviously was satisfied with the craftsmanship otherwise I would have never called to use them again but with such a rude reception from the beginning I definitely won't risk further dealings with the company. I know they're plenty of excellent body shops in the valley and they weren't even recommended to me by my insurance company