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  • Hubby and I were in Phoenix and #1 daughter took us to Rustler's Rooste for Sunday night dinner. I was not favorably impressed. The drive to the restaurant after dark is confusing and we got turned around more than once trying to get to the parking lot. The upper lot with the handicapped spaces is much too cramped, especially when the trolley/bus is there. A negative. Having the bull in a pen just outside the front entrance door was a turn-off for me. Smelling bull s---- before I walked in the door did nothing to whet my appetite. A real negative. The stairs are somewhat steep and I felt very vulnerable going down the stairs (no slide for this old lady). A negative. We were lucky enough to be seated at a table over looking the city. The view is spectacular. That was a positive. We waited for our server to arrive to take our orders. We waited for our beverages to arrive. We waited. When our entrees were finally delivered to our table, they were put on a tray and left to sit for about 5 minutes before yet another server came to serve us. It was pretty obvious that the plates had been allowed to sit for more than a minute under the lights in the kitchen, and adding the 5 minutes on the tray made for a steak that was only lukewarm. A negative. My filet was tough and had a lot of gristle in it. A negative. The beans were good, but I can't say I was impressed by the meal. I took the largest part of my steak home for the next day, and when I got it into good light to slice for a sandwich, I found a thick streak of gristle through the middle, which pretty-much negated the idea of making a decent sandwich. We had trouble finding someone to refill beverages, and we didn't see the same server at our table but twice--when she took our order and when she brought our check. It was somewhat confusing to have to repeat our drink orders every time someone came to the table. A negative. My feeling is that a restaurant of this calibre, at the prices they charge, shouldn't have to entertain its patrons with someone who is making balloon animals. The almost-constant popping of balloons, along with the ambient noise, was a real negative for me. I've had a better meal at Texas Roadhouse!
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