We decided to stop at Panera for an early dinner, we walked in and there were maybe 4 tables of people. There is no signage where to order so we went opposite of the sign that says "pay here". I tried to order Mac and cheese and was told they didn't have any. My mom tried to order broccoli soup and was told they didn't have any. We tried to order salads and were told to order them "down there" so we walked 10 feet and ordered our salads from the same server. So random. The service was very slow despite probably 6-7 people behind the counter. When we asked to get our drink cups the server said, "go ahead" pointing to the stack of cups. The service was confusing and frustrating.
The only time I saw a manager was when she came out to verify the 100.00 bill we gave was real. *eye roll* The salads were great though! Just need better training and add a couple signs of where to go. We watched several other couples come in and look lost, I'm sure we looked the same.