I have been coming to this place since it first open mostly because I had gone to a different location and the food and service were good. I have been to this place several times and I can say that not one visit has been w/o problems. From getting the wrong food, to employees and managers with attitude, extended drive through periods of waiting, food just tasting old or cold, etc...I even submitted a complaint on their website and NO ONE got back to me. My kids like the popcorn chicken and the shakes, otherwise I would have stop coming to this place a long time ago.