True, the place can be a HUGE mess.
If you are ok with shoes that may have been worn & then returned, you can get a great bargain.
ONE THING: they have periodic days when they open a special room for designer handbags. When the store opens, you must que up to get a raffle ticket. Then your ticket # will be called within the course of the morning. Then you get into another line. I was there and still missed the opportunity because I didn't know the existance of the raffle and staff did not announce the raffle audibly. However, the staff did enforce the "no stampede" rules- otherwise you'll be kicked out for running.
Its an adventure.