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  • Had a bridal shower here. Really cool venue for this kind of event, and the food was great, but unfortunately we did not have enough food for everyone and were told we could not have more because they "ran out". (We were told that they plan for each person to have only 1/2 of a waffle, which are quite small to begin with, but our guests got only 1/4 waffle and some didn't even get any!) In the interest of full disclosure, we did have 2 extra guests who did not RSVP and so our numbers were a bit higher than anticipated, but were shocked that a restaurant who focuses on this sort of event could not accommodate this tiny change and ESPECIALLY when we were told that they "ran out". We were also charged for non-alcoholic beverages which we were told would be included as part of the overall price of brunch. Though the events manager kindly offered to send us a gift card for the restaurant, we were told we could NOT be refunded for the mistaken drink charges, and only got an apology about the food situation. Seemed unprofessional and inaccurate in addition to being some pretty awful customer service. When spending more than $500 on an event, I'd expect a service manager to be more upset about this major problem. Though I loved the food and the atmosphere, I'd most definitely go elsewhere in the future! And if you're looking for a place to have a shower, I would only consider this place if you're flexible and OK with your guests not having the best part of the brunch! Also, over-estimate guests rather than under-estimate for sure...since apparently its too much to ask to throw about 1.5 extra waffles in a pan!
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