I AM COMPLETELY UNSATISFIED WITH THIS PBT. I cancelled my account July 22 (before the 25th) and my account was charged 8/1 and 9/1 and the manager said "there is no evidence of you canceling" and "opps we cancelled the wrong account, it's out of my hands". The manager is not helpful and my refund request has been sent a month ago and still no refund then I was charged AGAIN. How can they do this? They are not apologetic and they don't take responsibility for what they did wrong. I would not recommend the Ballantyne location.