Horrible customer service. I called and THEY scheduled for a tech to come out to my house with a 3 hour time frame (3pm-6pm). I waited at home 3pm-5:45 and I finally called and asked if anybody was coming out. A man placed me on hold and then the excuse was, "Oh we tried calling you and the number on file we called said the number WAS NOT IN SERVICE and now we don't have any techs available." He did not care that my time was wasted.The man sounded arrogant and he made me feel like I'm wasting his time by complaining about the POOR scheduling system they have. Way to take care of a customer that spent over a thousand dollars on your products!