This review is for the website www.VitaCost.com. I've been ordering from them since 2005 and for the most part had no major issues. Of course they have made some mistakes on orders, but they always have corrected them. Grant it there is no such thing as a 100% perfect company when it comes to ordering & shipping products.
That being said, it well worth dealing with imperfections when I can save a ton of money compared to buying from my local brick & mortar vitamin shop. For example I've been buying "Nature's Way Alive!® Whole Food Energizer™ Multi-Vitamin - 180 Tablets" at VitaCost for around $22 - But at my local WholeFoods Market, it sells for around $45.
Recently I've had a shipment lost and another order with a broken glass container. Both situations were resolved via email with ZERO hassles - VitaCost Customer Service re-shipped the entire lost order and re-shipped the replacement for the broken item within 24-48 hours. No time wasted over the phone!
So, can't really complain with VitaCost.com! Remember, nobody's perfect. =)