I've never been into this place and I won't be able to unless I'm in the Phoenix area (currently located in Denver). HOWEVER, have a friend in AZ who sent me screenshots of the reviews and responses from the owner of this place. I've been in the service industry for six years and was thoroughly entertained as well as appreciative of an owner who doesn't give into the the pressure put on businesses by websites that offer reviews. Yelp and Google Reviews just serve as domains for people to complain about their ONE bad experience, when the problem could definitely be solved in the store. So, I have no opinion on the food (I'm sure it's great), but I'd give you six stars if I could purely for your management style! Please start a Denver location because I 100% want to work for you!