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| - Buyer beware of the $330 'KARR Alarm' charge that you don't need and is not required by the state of Nevada. There is also a $188 charge, I would dispute that one too. I didn't but it's because I was tired.
I've seen most of the the reviews about this place are about the service departement. Mine will be from a sales perspective. There were a few things that didn't seem right to me.
First off, they advertise the ALL of their cars come with a 2 year warrenty included in the price. Not true. It has to qualify for it. The only reason they even get a star is because the employees are friendly, helpful, and professional. Our salesman didn't know much about the used car side of the house though; he said he was filling in but usually works on the new car side. He was very helpful and pro-active in trying to find a car that fit my son's budget but once we found it, the lies began. At the very beggining, we told the salesman that we had $8,000 'out the door' an not a penny more. Remember this amount cuz it's going to be important later
The salesman found a pick up truck. My son loved it and was very interested but wanted to keep shopping around (like father like son) when the sales person took us to the Manager, as they are trained to do, the manager started his sales pitch. First off, he had a bible open on his desk. Which is great and fine in and of itself accept, he didn't come accross as someone who would have a bible open on his desk. He didn't curse or anything, but he lied. When we told him that my son was looking for something fuel economical he said that the 2001 Dodge Dakota, a V6 3.9L truck mind you, got about 28 - 32 mpg. Really? A V6 3.9L today doesn't even get 28 - 32 mpg. As if I wasn't going to be able validate that.
The reason I believe the open bible may have been a prop, and I sincerely hope it wasn't was because he told us a very bitter-sweet story about an accident his son got into that based on how he described it the accident, it had to be God who had his hand over him to survive it. Yet, in no part of the story did he mention God, Jesus, or any other biblical figure while describing how his son survived. Then again, I may just be sinical. I get paid very well to be distrusting of others.
Anyway, that wasn't the end. When it came time to close the deal, the salesman came back with the numbers. The truck was $6,380. Final price tag? $7998! Remember the $8000 we told him we had in the biggining. By my calculations, it should only been about $1000 more with tax, title, license and doc fees. So the salesmen starts rambling about the fees going down the list. There were two items I've never heard of. One he could explain eliquently and one he just rambled off and kept going..."KARR Alarm" for $330. The other one was something like DOT. NV. DT something, something all I know is that it was $188 and didn't make sense. He said the the KARR Alarm is usually $599 and its because they have to put some sort of security device on every car before it leaves the lot. Really? I asked him if that was Nevada Regulation, he happily said yes with a big smile. Then I asked to see the regulation in writing and there goes the smile, and he said his Manager had it. I said ok, I'll wait. He went to his Manager and then he came back litterally 45 seconds later with a new list of charges without the $330 KARR Alarm fee on it.
What's more, when we went to close out and pay, the finance clerk asked again, "so you're not interested in the car alarm?" So let me get this straight. You were about to charge me for a car alarm, which you spelled KARR on the charge list, that you hadn't installed yet? Huge MF red flag!!!!!!
It's a shame because everyone is friendly helpful, but there's obviously a reason for it.
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