Referred to by home warranty company. Started off okay with a timely and pleasant response. Ended up being a nightmare with the company claiming "no access" to the heater unit in my attic. They wanted me to have a contractor come out and put in an access through the ceiling, roof, or wall and tip the unit on its side for access. After lots of research I had another company come out, look at the heater, it was as simple as a blown fuse and cap replacement. Only a $255 repair and no access problems. I don't know why A&R couldn't do the same. I would have spent thousands on creating an access not to mention the construction headache. The home warranty company reimbursed me for the repair even though they originally said they wouldn't let me use anyone besides A&R.