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  • BAD - BAD - BAD - SHAME ON SPRINT... I am a Verizon & I will stay where I am at. But my husband went SPRINT LAst January 2012 - I coaxed him into .. trying help somebody (won't say who) with comission - promised me & Mike that everything would be taken of through him.. I told Mike About this. So Mike went down & got his New Contract & New Samsung Touch & he was Xcited - @ this time the consultant was very helpful - Mike paid everything up front $400.00. Will he also put the phone insurance on it. Mike drives a truck for a living - very busy. Mike hooked everything to blue tooth at this he was happy. 3 months later the battery to his Samsung started not working properly - so I told Busy Mike to take back to Sprint & have them get him a new phone since its less then 90 days old. WIll R. told him that Mike would have to pay a deductible $100 in order to get the exchange. I told Busy Mike lets go home & call 800 line. They told Busy Mike - No Deductible is required since it was less then 90 days old. We went back to the SPrint Store & R. order Busy Mike a new phone & confirmed no deductible - will new phone came Busy Mike & I went back to the SPrint Store to have it rea ctivate etc. we left - Busy Mike was Happy. BUsy Mike found out that Sprint Charged $200 on his credit card - which was $100 deducible & then the monthly payment - so we went to Sprint to talk to consultant R. & he said o there is a deductible & I said to R. what a bunch of crap & he said all phones have deductibles (I am with Verizon & don't have insurance & they always send me new equipment if needed - no charge) So Busy Mike pays for that again - then within 3 weeks the re-furbish Samsung they sent BUSY MIKE - kept saying battery is dead again so Sprint says you have to pay another deductible & Mike says No Way so I aske Sprint Associate R in Surprise WTH ?? He say's nothing I can do.. wil What anyway How Bad is this. Just Simply Gut Sick over this whole Deal - Literally . By the Mike has been sick - so he don't have time to argue for this .. Mike literally had no PHONE USE for 7 months .. umm Sprint won't let him Cancel Contract - Mike want ed to pay to CAncel they won't let him .. they already bee taking 90 some dollars a month on his credit card.. He has NO PHONE..- I guess now Mike talked with somebody he says - & Sprint Just this WEEk March 15th sent him a new CHEAP LG SLIDER & changed the packaget to $40.. I know ONE THING - mY Verizon Contract is up & I am staying with it since I have been with for 12 years - I am not re newing anything - BUt Verizon Always takes care of any Issues & I don't have insurance on my HTC DROID in which I love my DROID.. Never gave me a problem yet - its 2 years old - from Verizon. What I told Mike - Good Luck Busy Mike lol-- with Sprint - I am soooo Sorry I referred my husband to the D- Head at SPRINT.. :(
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