Went to the terminal today to change a reservation since I was in the area. I walk in the lobby and the only person there is a spirit employee typing away on a computer at the ticket counter. She greets me and then informs me she is on a mandatory 1 hour break and that she is just "finishing up some things". I tell her I'd like to change a reservation after her break. She tells me she can not today but come back Monday thru Friday 8 to 4 if I would like reservations. Honest to god, talk about poor service. You can't tell me she can't get on the company site and make a reservation, oh and the gates for security were closed and no one was there. So it wasn't like she was getting people on a flight or one was coming in. It was just me and her, I don't know what the hell she was even doing there. Talk about lazy.