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| - I first tried them in McKinney TX and I was not a fan.
It was like eating steamed meat with no flavor. I was a bit surprised actually as to why my Texas born bride was so excited to eat there?
Because of this new Las Vegas location, I like Dickey's. I live walking distance from a Famous Dave's, but it's nice to change it up sometimes.
I've been to this location twice now and it was consistent. The staff is very accommodating and will fix any issues you may have if you just ask.
The ordering process is a bit annoying, especially for short people. They have this castle like wall that you have to call out your order to the person behind it chopping up your meat selection. The menu is so high up that you will hurt your neck even if you can read it clearly. You then move down the line and call out your side dishes. You then get to the end, and have to tell the cashier what you ordered. If you are buying for a group of people, you might want to write it all down lest you make everyone in line wait longer. I'm not a fan of this system. It's backwards, UN-efficient, and mistakes can (and have) be(en) made. It is designed for one person at a time which must be hell when its busy.
The layout of the restaurant needs some rethinking. I haven't been here for a busy dinner, but not sure I would want to especially if I was in a wheel chair.
There is only one 4ft wide isle that gets you from the back to front of the restaurant. If you come with more than 4 people, you may not get to sit together because there is no room for joining tables.
Once you get your order and get your beverage, you have to cut through some tables and dodge around other people trying to do the same thing as you.
Most of the needed space is being wasted by the enormous one-person-at-a-time backwards ordering line. They have these large connected pillars to indicate an ordering line that is about 5 feet in width. No one needs that much space to stand.
My suggestion would be to invest in a POS system with 2 order takers at the front of the line. The POS system will assign guests a ticket number, tell the meat cutters what to make, track all the data you can ever use and simplify the process of getting hot food out to hungry guests as fast as possible.
Have an ORDER HERE in the beginning and a PICK UP HERE at the end.
Let the guests get their beverages and fixins while they wait for their number to be called. 86 the connected pillars please.
FOOD
The brisket can be hit or miss. It tends to dry out on your plate if you dilly dally with eating it. Pulled pork was as it should be. Turkey was really, really good.
I've tried their bbq beans and mac n cheese which were very good. Cole slaw was forgettable, okra perfectly fried. The little roll they give you with the combos is soft and fresh and useful if you like building a BBQ slider at your table.
They certainly know how BBQ properly at Dickey's, I only wish they seasoned their meat more.
I shall return
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