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  • My loan is being serviced by this company. Their phone tree is abysmal - and as many have said if you get locked out of your online account be prepared to listen to at least one minute of the same information over and over as your try desperately to call them to get your account unlocked. If it's after hours, you're SOL. Who the heck makes ONE mistake in typing their inane password requirements a reason to lock you out of your account. Do they get paid per minute for the use of their phone tree? Why do I have to pay $2 to tell their phone tree to make a payment when I can do the same thing for free on their website except - whoops - I got locked out and it's 4pm on a friday so, we'll see you Monday! I love my credit union. I despise RoundPoint.
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