Dr. Thomas was very warm and welcoming. Took time to hear about my conditions and promised to learn more about them. Felt like he was genuinely interested in my whole person. Office staff friendly and helpful, and the office is clean and up-to-date. Great massage and Tens machine warm up prior to adjustment so I was relaxed and ready for the cracking to begin :) Ended with a session in the massage chair, walked out feeling great and standing tall.