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  • I had a very frustrating experience last week at your store. I though I had emailed it but since there was no response I may have not pressed send. Here is the issue briefly. I would appreciate a reply. I was at IKEA today to check out the interior fittings for a Pax wardrobe I will be buying (this will be over $5000). On the way out I grabbed a few things and decided to go through the express checkout because I only had a few small things and it was quicker than standing in the long line. I scanned all my items and then scanned the bar code for the small bags and paid through Interact. I grabbed a bag and was told it was a big bag and I hadn't paid for a big bag. I asked for the small bags. I was told they didn't have any. So...? I asked if I could give them a quarter and take a big bag. The poor kid who was helping me asked the next aisle person, Keiko, what to do. She told him not to give me a bag and not to take any money. She told him (while I stood there) that I would have to go and get a refund and then pay for a big bag. ( to put this in perspective a big bag is $1 and a small bag is $.75). Neither person offered to help me with a refund. I went and checked all the aisles for a small bag and there were none. The kid at the checkout told me I could use a cart instead. I told him I was going on the subway and a cart was not an option. I then stood in line behind 10 people pondering whether to get a refund. After 20 minutes I got to Keiko and decided to just buy another bag. I wanted the receipt because I was steaming by then. She said I would have to wait because she had to reprint it. I left with no receipt. I was extremely rude to the poor guy in the express lane and I am very sorry for taking out my frustration on him but this was over $.25!! This took me an extra 1/2 to 3/4 hour out of my life. They could have 1. given me a big bag or 2 taken my quarter or 3. help me obtain a refund and get another bag and 4. covered up the bar code in the self serve aisle if they know they have no bags and are going to be rigid about it. I scanned this in good faith thinking the product existed. This is one of the worst customer service scenarios I have ever seen -- and all over $.25 after I have spend thousands at IKEA and was planning to spend thousands more.
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