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| - The prospect of Late Night Cookies seemed too good to pass up, so a friend and I ditched our group for the night and went in search of dessert. He girl working was EXTREMELY incompetent and couldn't even answer basic questions about the menu (I still don't know what a 'Bigwich' is and I don't care enough anymore to look it up). She also couldn't take orders very well (read: at all). We tried to order ice cream cookie sandwiches and she kept talking about cookies with a scoop of ice cream on top? Like, we know, dude, that's why we're trying to order.
Beyond the poor service (there are many other things I could critique, but I think the point is clear already), the actual ice cream sandwiches weren't sandwiches at all. She literally took a plate, pulled a cookie out of a drawer (kinda sketchy, but hopefully it was just a heating drawer), placed a misshapen glob of soft and airy ice cream on the (quite warm) cookie, then set another cookie on top of the mess. This would have been fine if A) the cookies weren't warm, B) the ice cream was colder/better quality, or C) the cookie-ice cream monstrosity was in a bowl. Instead, the cookies melted the ice cream before we even had time to walk outside and the sad puddle of melted dreams dripped on us as we tried to eat and as we walked to the trash can.
The idea for this place is good, but the experience was not. I highly doubt either of us will be back.
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