| rev:text
| - I normally don't criticize places and keep experiences in perspective and with that in mind, this was the worst service that I've experienced in years. Reservations for 12 were made 3 weeks ago, confirmed 3 times, including earlier that morning for 8:30p on Saturday night. After waiting 30 minutes, 2 within our party had separately asked the hostess when we would be seated and received different excuses.
With time to kill, I wanted to explore the other levels. The 2nd floor was closed. 3rd floor had the hookah lounge, and I sat down at the bar up there with louder house music in the background. I had a drink up there, a pretty weak gin and tonic for $5, with good service from the bartender. Came back down, we were still waiting. Finally seated at our 2 adjacent hibachi grills, 60+ minutes after our scheduled reservations.
Hoped things would be better ? No.
We waited several minutes for our server to arrive, received water and asked for drink orders. We ordered a $50 bottle of red wine, a couple mixed drinks, and sodas for the 6 at our table. 10 minutes pass and don't see our server. She arrived, sheepishly apologized, said couldn't find the bottle, we ordered another. At that point, I overhear a different server profusely apologizing about the service to an adjacent table on the other side of us, stating he was working tables across 3 floors. I look over at the brewing conversion, make eye contact with one of the patrons at that table, and replies back "you'll be screwed".
Waited again for 10 more minutes with no sight of our server (at least the other server filled our water glasses as we grew restless), we had enough. 3 of us, 2 each with 5+ years in the industry went to speak to a manager. She apologized, and promised to bring one of the ordered bottles and to comp us a round of drinks.
Highlight of the night: Incredulous, I ended up going to the Map Room, betting myself that I could finish a drink there before I'd receive mine at Tomo. I arrived at map room just in time to watch Kyrie win the final round of the 3point all-star contest, have a drink, receive great service, all within 10 minutes.
I arrived back at Tomo, with my drink waiting for me for about a minute or 2; the other table still hadn't received their drinks yet (!) as the hibachi chefs arrive for each of our tables.
Our chef itself was engaging and a nice, great guy, one of the only bright spots of the night. The food wasn't bad either, standard hibachi fare from what I've experienced going to hibachis once or twice a year. $20-$30 for a hibachi order of veggies, scallops, chicken, or salmon along with miso soup. Our other table didn't even receive their miso soup until their hibachi was already !
A hibachi along in 5 floors in a beautiful building would have been excellent addition to the Warehouse District. Unfortunately, this place just failed and gives Cleveland downtown dining a bad reputation.
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