We have been ordering from Venezias for years. We have never been anything but happy until today. I ordered a thin crust personal pizza for myself, as I like veggie and my family likes meat. It came out burned, and I did not realize until I got home. I called and spoke to the manager, who disclosed that the person who took the order accidentally asked for it to be well done. He offered to credit my account, and send another pizza out to my house. I was delighted, until the second pizza arrived in exactly the same burned state. Not sure what else I need to say in order to get a pizza that is not burned on the crust and well done on top. Too bad. Now I have two inedible pizzas. Maybe I just need to order regular crust, as the other pizza came out fine.