West elm products are stunning and the store is just as captivating. I could stay for hours and look at the furniture and imagine how it would look when I bring it home. The furniture is expensive but it does look like us good quality. I love the modern clean look of the store and the furniture. So why the 2 stars? The service is terrible. No one bothered once to ask if we needed help even though we came specifically to look at a particular coffee table and had been there quite some time. When we needed help there was no one to ask. Finally we asked one person for help who indicated she lost her voice and was unable to help and just pointed in the direction of another associate. That associate was apparently busy but would get to us when she could. Finally a gentleman came to assist us but really had very little information. Before I left I wanted to grab an espresso from their in store coffee counter. The barista? The same sales associate that had very little information on the coffee table we inquired about. Hmmmm.... I won't shop here for the customer service. Maybe because the products are truly stunning. But not for the service.