I got to give them mad props to their customer service. I came to grab a nice salad here during my lunch break, and since I only ordered a salad I was hoping it'll be really quick to make. Well, I started to get worried as 15 minutes past and my salad wasn't ready. I came by to inquire about it, and as I did inquire, my salad happened to be ready to be served to me.
I was pleased, and even thought I was just being paranoid because of time. Regardless, Gerald the Manager was kind enough to comp my salad and apologize. Becca also came by to let me know that my meal was comped and apologized for the wait.
I mean really, they didn't have to comp my meal nor did I expect them to, but they did anyway for the inconvenience and gave me their sincerest apologies. Two thumbs up (or..5 stars in this case) on your customer service though!