Our oven was putting off a funky smell each time we used it. We called Appliance Works on a Tuesday and they came out the next day. Jeremy spent a lot of time going through every part of the oven to identify the issue. He explained the issue to me thoroughly and rather than trying to sell me an unnecessary repair let me know that a new oven was my best option. We had a great experience with this company and will most definitely call them for our home and our rental house for any future appliance repairs!