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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • We've (unfortunately) had to involve Mr. Rooter in our lives a few times over the past several years, both as renters and now as homeowners. Customer service and timeliness of service provision has always been top notch in all our experiences. This time, when we were the ones footing the bill instead of the landlord, I felt I could give a complete review. Our plumbing issue needed attention on New Year's Day, which was a holiday. I called around noon and we had a plumber out by 5 pm. He immediately assessed our problem, which required mitigation specialist involvement (water damage that required dryout, demo, cutting into the wall). Our plumber, Keith, called the mitigation specialist and had him at the house within an hour. Keith made sure to explain everything in detail, was happy to answer questions, and made sure we understood what our homeowner's insurance would cover as a result of the damage. After the dryout and demo was complete, the office staff at Mr. Rooter followed up with us and got us scheduled in a timely manner for the plumbing repair. Keith was back out on the promised day within the promised window, and repaired our plumbing issue that same day. He cleaned up the debris, threw it away, and cleaned up after himself as if he were never there. Keith explained the work performed, reviewed the bill with me before I paid, and made sure I had copies of everything. Every part of our job from start to finish was A+! Plumbing emergencies are such a nightmare but we felt that all our interactions with Mr. Rooter were honest and professional.
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