I went to Laura for the first time recently, and she was absolutely wonderful!! I see why she has such great reviews!! She is extremely friendly and nice, and does an amazing job on the brows, i haven't had my brows look this nice in a long time! Not only does she do a great job shaping them, it is also painless, and non irritating to the skin (i have very fair skin that is extremely easily irritated, especially by waxing). It was easy to make an appointment with her online appointment system, and her location was easy to find, cute, clean and welcoming. I will be going back here, and recommending it to all of my friends who are looking for a good brow lady!