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| - The service department at Ford Country is second to none. After our van's service engine light came on the Saturday of Labor Day weekend, we were out of commission for the rest of the weekend including the holiday Monday. I called first thing Tuesday morning to schedule an appointment and spoke with Anna in reservations. You could hear how nice & helpful she was in her voice right over the phone. It was so refreshing to hear her kindness & willingness to help.
I explained the situation with the van and how we had been stuck at home since Saturday and if there was anything she could do to help me get the van in ASAP, I would appreciate it. She was able to schedule me an appointment for the very next day which is usually very difficult to do considering how busy dealerships are, especially after a holiday weekend (we always use the dealership for vehicle issues because our van is leased).
Upon drop off the next day, I was greeted with a smile by Justin Allen, fleet manager. He was amazing! Not only was he polite, courteous, and knowledgeable but helpful in assuring me that some other services my van was due for would be taken care of as well, therefore avoiding me having to make another appointment in a few weeks. He even reminded me to take my garage door opener with me! He advised me he would call or text me by noon that day updating me with vehicle repair info.
After being shuttled home for free (another awesome service provided by the dealership), Justin reached out to me not even 2 hours later to let me know the issue was being fixed, told me what the problem was & advised it was indeed completely covered by the warranty. What really stuck out with me was the fact that they didn't "find" anything else wrong with the van that wasn't "covered" under the warranty or anything like that. My only out of pocket cost was the oil change I already knew I was paying for, at exactly the price Justin told me it would be. Bottom line, IMO, you can trust the incredible service people at Ford Country.
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