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| - NEGATIVE STARS. ATTENTION ALL EPIC PEOPLE and anyone else who values a good dining experience. Don't spend your per diem or your own hard earned money at this restaurant!!! The food was fine. But the service and the attitude of the employees here are HORRENDOUS. It was 8pm when my two colleagues and I walked in to meet our group. The hours posted say it closes at 10pm. We were reluctantly greeted by an older lady and a young lady, supposedly the "manager" that night...more on that later. They both acted pretty strange, awkward, and reluctant to seat us bc we were wanting to sit with our group even though we said it's fine we can sit anywhere. Our group was almost done so the 3 of us decided to sit at a high top by the bar. Nobody gave us menus or offered us drinks. Aside from our group (already done eating) there were maybe 5 other customers in the place. We went to the bar and ordered drinks from a very flustered bartender. The cocktails were fine, he didn't mess those up. Had to scrounge up our own menus. Not given any utensils or napkins. We again went up to the bar to order food. It's 8:30 now...dude says, let me check if the kitchen is open. And disappears for a bit. Wtf, remember the posted hours are until 10pm!!! Finally "manager" girl gets to the bar and pulls out a notepad to take orders, CONDESCENDINGLY says with a fake smile "what would YOU like??" (At this point it is taking everything in me to bite my tongue bc I'm representing a company and don't want to be a straight up b#tch). As I finish my order, I clearly and nicely tell her we will need separate checks and she acknowledges this. We ask "manager girl", we're just wondering what time it closes....she says "I'll close whenever you guys leave".....again fake nice and fake smile. We clarify that the hours say it closes at 10, so is it 9 or 10? She says, through her teeth "10 is ok". UMMMM WHAT??? What kind of an answer is that? The SIGN says 10pm....so why would the kitchen close at 8:30pm?!? And why don't you want to actually answer the question? You want to be open for an hour and a half and not serve any food?
Food gets there. My fish and mashed potatoes were good. My friend's steaks and Brussel sprouts were COLD. COLD STEAK!!! F it by then, too tired and waited too long to care about complaining. Dealing with these people. Check comes on ONE tab even though we told her we needed separate checks. Takes "manager" forever to come back out from the depths of the back office or wherever the hell she was. Charges on the bill were wrong and of course she is the only person who knows how to fix it.
Look, Verona Woods...I get it. You guys are new-ish. But there will be many many groups like this coming from Epic. Get yourselves together. There was literally no one in this crap joint. We were all pretty relaxed and not in a rush. Just wanted to eat. No fuss. You'd think you'd provide some decent customer service. Or apologize for things and do some damage control when things aren't going right. Or be honest and say, I'm sorry we close at 9. Don't be fake, we're not idiots. People like us give a lot of business to restaurants in the area and believe me, people will go elsewhere when we pass the word around about bad customer service. CUSTOMER SERVICE. It's BASIC.
Also nobody seemed to be helping each other in there. The "manager" girl was not helping the other servers who seemed flustered and didn't quite know what they were doing. The servers weren't helping each other. This place is a hot mess with people who don't actually care. Too bad because the decent food is overshadowed by poor preparation and a crap staff. I'm coming back for more training at Epic but I will NEVER EVER come back to this place again! AND the word will be spread to our Epic hosts and colleagues. So I hope you learn to manage your worthless employees.
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