What a completely negative company!! I think robots run this banking system. (Not the specific branches, but the bank as a whole...).
I opened a new business account (I recently moved to Las Vegas) and was told that problems might arise in the first 3 months but I was not to worry about fees, ect., because these are to be expected.
First of all, I had a check get lost in the mail so I cancelled it. 3 weeks later it shows up to the branch and it gets bounced back... as it should have. Then I deposited a check at the branch and the next week cancelled that bank account (this was my fault... I jumped the gun - not even realizing the check was still out there...
I went to use my Wells Fargo card and it got declined. I called customer service (misinformation and no real help) and then I went into the branch and was told that they had cancelled all of my cards and closed my accounts.
"Loss Prevention" said that I could not get my money out of my account for 2 weeks. When I called Loss Prevention I was greeted with a robot voiced woman that answered with "Nope" and "Yep"... I asked if there was anything I could do to straighten this out and her answer was "nope". I asked if I could speak to a supervisor and she said I could but it wouldn't make any difference... I asked if I could get access to the $20K in my account and she said "Nope. Not for 10 business days". (Keep in mind I never overdrew my account).
Human Error on my part (and the USPS) - Yes.... Human interaction from Wells Fargo - No!