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| - I've eaten at Lo-Lo's four times now, and each time I've left feeling under-whelmed. I live within walking distance, so convenience is a factor when I chose to eat here. During this last visit I came alone, needing some soul food after receiving some not-so-good news. During my other visits their were at least 2 of us, sometimes 4, so the poor service has nothing to do with the size of the table. Needless to say my server Abigail, was too good to come by more than 3 times to entire time I was sitting, waiting for my food. She was way too busy bossing the other employees around to notice that I hadn't gotten my food in over 25 minutes so I asked another employee of they could check for me. When they brought it out, it was obvious that it had been finished for a while and was just sitting back waiting for my server to drop it. Mind you, I'm sitting solo directly beside the kitchen door (which gave me a straight line of view inside, which I wouldn't recommend watching them cook). I was unimpressed by my chewy, mildly warm waffle, & watered down syrup. The chicken was so inconsistently battered and seasoned that there were some bites that lacked all flavor, and some bites it was wet clumps of seasoning mixed in the batter. The bad service & poor quality food makes me doubt I'll ever come back, even if I am less than 2 blocks away. I'm from the Midwest and lived in Louisville Kentucky for several years, which is the fried chicken capital of the world & this place is just an overly gentrified marketing scheme & lacks real SOUL. And no, I'm not talking about disgusting KFC! Research Indi's fast food, and that will show you REAL, spicy, soulful fried chicken. The koolaid is nice and sweet tho, & better be for $3. My total for one waffle, three chicken strips and a grape koolaid was $17.50 plus tax. Pretty sure I was overcharges somewhere, but Abigail couldn't even bring me my change back. Again, I'm sitting right by the POS & kitchen, so I know she was just avoiding me to keep the tip. Which would have yielded her more if she would have brought it back instead of assuming. Ask yourself Lo Lo's, where's the love & soul? It's def not in your food or customer service! Do you even know what keel is? Are your greens simmered slow from fresh or canned? And there's only one type of hot sauce? Lo-lo's brand of course. Which was watered/vinegar'd down & barely had any spice. What a shame. Personally, this place reminds me of a rip off of roscoes in LA. Except roscoes is worth the 5 hour trip from scottsdale. This place isn't even worth the stroll down the block for me.
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