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  • Hate to give one star to a place I didn't get to even try the food at, but when you come in to a place with a group of 9 you would think the business would be happy for the potential $ to be made. So let me break this down for you. We started by calling ahead to see if they had room for us, the girl on the phone was very polite, and we thought we had a winner. My wife, son & I arrived first and waited outside for the rest of our group. Looking at the menu outside we were fairly excited to try the place out. When the rest of our group arrived we were shown to our table. The interior is nice, fairly rustic, but classy for a bbq place. The hostess gave us menus and then we waited, and waited. We were just about to the getting grumpy phase when the waiter finally showed up. This is when things went south. He was short, rude and frankly a little brass with us. My wife and I are craft beer lovers and were told there were 20 beers on tap. He said I know them but I'm not going to spout off all of them, what do you like? I responded with a should we get up and take a look? Which he ignored and went on to the next persons drink order. He finally came back to me and I settled on the first thing that I knew I liked. My wife gave up and asked for water. However others in our group were a bit annoyed with how snarky he was and suggested we leave, and we did. We went to the Brat Haus had great food, great service & a good time. Let me state that we weren't a loud group, the place wasn't that busy, and we had no loud children. What kind of restaurant is unhappy to have a large group come in on a slow day, and gives them bad service? I've worked customer service for 25+ years and this was one of the most unprofessional waiters I've ever had. We love food and trying new places, but this was pretty ridiculous. I love on the restaurants I go to and like. I love telling people about great food and service. This experience just boggles my mind though. I mean we probably would have spent between 200-300 dollars there and this guy blew it.
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