I shop at this Michael's about 3-5 times a month, yes I'm a do it your self kind of person. I have had a few issues with items not being in the right location, items not in stock and prices not matching when I get to the register and it's very frustrating especially when I just want to get in and out of the store on my lunch break. But even after my frustration Jill the lovely Cashier always places a smile on my face with her kindness, patience and great personality, it's hard to complain when you receive great customer service.