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| - Elected a good 2 weeks ago to stay at this hotel based upon Booking.com and/or Yelp reviews.
I noted that most (if not all) of the subpar reviews are from unhappy dwellers that were assigned a room on the "freeway side of the hotel". Let's do the math.... Freeway = Noise and Noise = Sleep Deprivation.
I don't see the rocket science in that. Request things in advance and minimize problems. Smfh,
In any case, we arrived on Saturday afternoon right around the check in time and as someone noted within a previous review, this place sits within its own little vortex.
With exception of the few businesses, THERE IS NOTHING ELSE AROUND for at least half a mile. No restaurants. No bars. No nada---
Moving forward however, I secured room reservations through Booking.com and received an exceptional rate for a Double Standard Suite, thereon to realize a bit later on, that we only needed one King.
Reached out to Booking.com and had them contact the Hyatt simply to confirm that we could get the room for the same rate. All was said to have been taken care of..... so imagine driving 6 hours out, directly from Cali- and being informed that there was NO ROOM booked for us AT ALL!!!!
What da' hell???!
After awaiting the resolution of some sort of technical glitch for people waiting in line affront us, to be resolved by a gentleman by the name of Kevin, who, I'm going to presume to have been the manager, we were seen. Kevin then, complimented our patience in waiting (not that we had a choice). He quickly observed the problem and took no hesitation in resolving it.
What he did next was extremely unexpected!!!
This saint of a man, reduced the rate of the room to so low of a number that we seriously could've stayed there an extra night or 2!!! Then....Mr. Kevin went on to comp' our drinks from the bar!
Yazzzzzz! This, ladies and gents, is Hyatt customer service!!!
The room, facing the parking lot (as opposed to the freeway) was gorgeous let alone QUIET. There was honestly enough space for us to have invited the ENTIRE family ......but of course we all know better than that, right???
Instead, ....we opted to do cartwheels and jumped around on the King-sized bed!!!!
Thanks again Kevin. Sorry about the foot print on the pillow! Hands down, we'll be using Hyatt again within the very near future.
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