My sweet dog passed away on May 10th & we have been absolutely heartbroken. Yesterday my vet called to let me know his ashes were ready. I really didn't know what to expect. I was very pleased with the presentation of his ashes and the craftsmanship of the urn. I received a certificate showing the date he was cremated and the person assigned to his cremation. I spent some time on the company's website & it's obvious they care about the business they are in & provide multiple references about caring for a cremation to ensure a pet owner receives the proper ashes. This is a difficult loss but I am very happy with the services Ames has provided.