| rev:text
| - I came in for a car wash, thinking along the lines of the ultimate. I was talked into getting a wax, which is fine, I was very interested. Maybe my expectations were too high?
I am initially charged $79 and change, but then offered 30 free washes (in 30 days) if I got my windshield replaced, which I needed. When charged, instead of getting the 30 days, I got a $13.99 discount, but was charged a mud charge of $10, which I caught after I got home, which is my fault for not checking. I had ZERO mud on my vehicle, but that's besides the point at this moment.
So, I wait for over 45 minutes, and finally ask if my car is ready, since I've seen it sitting against the wall with no one around it for 10 minutes, clearly washed, but I wasn't sure if it had been taken care of inside. I ask the lady at the register who said the wait was because I was getting a detail, so I mentioned it was sitting for 10 minutes untouched. She radios to detail, who said it had been ready. I'm a bit frustrated at this point, but hey, I'm getting a nice, clean, waxed, vehicle.
I walk out, no one acknowledges me, so I ask who I should speak to in order to get the key to my car. The guy is nice, asks which one, then hands me my key, checks my receipt, and goes back to what he was doing. I head over to my car, and see a few spots on the plastic around the door mirrors. No biggie initially. I check inside, and see something pushed into the thread in the leather, like crumb or something? Dust on the side of the leather, some smudges on the leather, and my floor mats were dirty. I walked back and asked the guy who gave me my key if they had cleaned my car, pointed out everything I noticed at that time, and initially he asked another guy if they had gotten to my car. The guy said he thought so, so this gentleman started looking again at what I pointed out, and said something like "yeah, that looks right. The smudges will soak in a bit once it cools off, it's normal. The mats were only cleaned in the front, we only do the front." Of course I wasn't told that, but I can't recall what I read, so maybe it was in writing on the sign? When asked about the crumb smudge he said, and I do quote "That can be taken care of probably with blowing air". What??? How is my car dirtier than when I brought it in?
I leave, because clearly he didn't care to fix anything and now I had been there over an hour. I pull over to an ATM about a block away, and saw more smudges, red goop, something sticky in my cup holder (which was there when I took it in, but was told it would be cleaned), spots on the outside that I could scratch off, and dirt on my console.
As I said, I was very, very excited to get my car taken care of, and I have never been so disappointed in a service like this. For the money I paid, I could have spent another $30 and had someone come to my home and detail everything, including shampooing my carpet. I'm so shocked at the poor job done. I took pictures of all the issues and a video showing I could scrape off a spot (wax? Soap?) off of my hood. I wasn't expecting the friendliest of service, it's hot, I don't expect people to be super friendly while working in the heat, so I'm not shocked that the people weren't friendly, but the service I paid for was poor.
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