I am really shocked at the reviews I read! Maybe it was because they were some time ago!? I've never had a problem with this location or the Banfield inside. They carry the food I like and when there was a voluntary recall they had no problem with my bringing all the food back to exchange for another brand. Shauna has been our puppy trainer for 3 classes so far and will be for our last class. She is friendly, works with all the pups equally, and will help give you tips if you need them. My puppy walks in and is so comfortable with the staff and store she could be their official greeter! :o)