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  • Do NOT trust the BBB rating for this company. They have 70% negative reviews and 30% positive but somehow are rated as A+ by BBB. What a joke! We lived in a downtown highrise and had limited storage space so against my better judgment I rented a storage unit at this location. When we first rented the space in person, I found the same size unit online for $20/month less but when I mentioned that, nobody cared to respond. Late last year, the rent increased again and they added insurance to the monthly rate (I have plenty of my own insurance thank you). Calling the office at the facility is useless as no one ever answers the phone and on the occasions I went to the facility there was no one in the office. We vacated the storage unit on 10/28 and I gave notice to vacate on 10/27. Unfortunately, the payment for November had already been debited from my checking account. I requested a refund of the prorated unused balance and was told that if I had given notice ONE day earlier, we would have either not been charged or would have received a refund. I understand that is their policy but it's a very poor business practice and a complete lack of customer service. Life is so busy it can be difficult to remember the policies and rules all of the time. This company clearly just takes advantage of their customers. Find a better place, or just get rid of your extra belongings. It's not worth the hassle.
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