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  • What a terrible experience. The car is amazing and Perry you were a great salesman, but good lord everything else has been horrible. After settling on a price we come in for them to try to offer us a higher price before we signed with a different salesman. After going back and forth for 45 minutes they finally go back to the price we had in writing in the first place. Then they told us to wait for finance to sign. This lady Amy King had us sitting there and waiting for another hour just to sign the paperwork (nobody was in her office). This lady was very rude when we were handing over such a large sum to her company. Didn't go out of her way to explain anything, argued with us about the process (which she was incorrect about), and then sent us home telling us we could call some 1-800 number (that she did not provide) to change something she could of just done in the first place. She also had the audacity to tell my husband that he was "risking his wife's safety" by not purchasing kia's add-on optional purchase gap insurance. How does that make sense? We bought the car at the price we agreed on with the agreement that we could get remote start installed. They told us it would take 3 days to get the part in. Bobette called us 2 WEEKS later to say the part was in. When we show up to get it installed we dropped the keys and left only to be called back 5 minutes later and told the part was never in, it is not even at any of the distributors to ship out, and they have no idea when they will ever get it in. Who doesn't check to see if they have the part when they make the appointment to have it installed? WHAT A SCAM. We only bought that car at that price because of the remote start and now we are left never knowing when we will ever get it. And did they offer us anything in exchange for all of this hassle? Definitely not. Buyers beware. You'll get a nice car, but forget the service.
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