I spent a week in Cleveland. I was surprised and disappointed at how bad most of the restaurants I visited were. However, Jack Flaps was, by far, the worst of the worst.
It's a small place. Maybe a dozen tables. Look promising when you walk up. Basic diner fare. I ordered something simple-two eggs, sausage, potatoes, toast. I asked for some cheese on the potatoes.
Took a long time to come and when it did it was an unappealing pile of grey food. All of it - save the eggs - was horribly over salted. I have a high tolerance for bad food so I stomached it. I also assumed there was no point in sending it back as this was clearly a philosophy here. The"cheese" on the eggs was a prepackaged shredded parmesan - cold and unmelted. The toast did not arrive with the food. The server or the kitchen forgot to prepare it. !!!
The service is lazy. I struggled to get our servers attention for a coffee refill. When I asked the other server, she declined as we were not her table but would get our server.
Lousy food, lousy service.