I've had good experiences here before (especially with Heather), but this time I had a HORRIBLE experience with Ashley. I went in for a color and cut. She was 15 minutes late for our appointment and after she greeted me, she left me just standing in the coat closet with the plastic robe-thing on waiting for her for almost ten minutes. For the first half of our appointment, Ashley's mother was waiting to have her hair done by her daughter and seemed to be staring me down with daggers even though I had an appointment with her and was paying good money to have my hair colored and cut. Ashley was completely overbooked and complained to me about being too busy and frantic--NOT something you want to hear from someone styling and coloring your hair! I felt very uncomfortable and like I was putting her out by even being there. I understand that coloring takes time, but she left me waiting MANY times and the entire appointment ended up being more than three hours. When it came time to cut my hair, she didn't really do what I wanted her to do and only spent about 5-10 minutes on the cut. I missed my own appointments that I had scheduled for after my hair appointment and was starving and angry by the time she finished with me. I didn't even have the energy to complain about it there and was charged ~$250 for a terrible experience. I won't be returning here again.