I wish I could give them zero stars. Don't buy the great new customer service. We were receiving bills at our home for an active account we don't even have! That's right, we were told there is active service at our address, yet we do not have spectrum. We went to this location and the less than pleasant rep got so angry she told us she would "pray for us" under her breath as she walked away because her manager needed to take over. This was only after she trashed all of the reps we talked to on the phone and refused to give us a receipt for returned equipment delivered to our house in error. They clearly don't have their process down and the customer service is still terrible. Save your money and get Netflix, Hulu, Roku, anything to avoid this disappointing service and waste of money.